Shangri-La’s new Resort Hotel Manager Brett Wisdom is certainly no stranger to the business.
A native of Miami, Wisdom has managed hotels both near and far. After majoring in finance at the University of Oklahoma and receiving his degree in hotel/restaurant management from Oklahoma State University, he headed east, working for the U.S. Air Force managing clubs in Coco Beach, Florida.
“We supported nearby Cape Canaveral, so I got to see a lot of the space shuttle launches firsthand. It was pretty cool,” he said.
His first hotel management job was in Cheyenne, Wyoming, before returning to Oklahoma, managing a Residence Inn and a Holiday Inn Express in Tulsa.
“Then I had a chance to return home to Miami and open a Hampton Inn. I ran that for eight years,” he said.
He also worked as general manager of Miami Country Club back in the day – from 1993 to 1999.
“I enjoyed that job a lot,” he said. “That’s why Shangri-La is a dream job for me. I love golf, great restaurants, and managing hotels. All the things I love are right here in one spot!
Wisdom comes to Shangri-La from Buffalo Run Casino Hotel in Miami. He joined the Shangri-La Team in March.
“Hotel management is a lot of fun to me,” Wisdom said. “There’s always something new.
"The best thing about it is meeting so many different people – then creating an atmosphere for those new friends that makes them want to come back time and again.
“As with any job, there are challenges, but I’ve been doing this a long time. I love the family feel here – and the teamwork of the entire staff at Shangri-La. It’s a great place to work. Our staff is the key. It’s a great hard-working group of people who love what they do and they’re really good at what they do.”
Wisdom’s success in the hotel management arena is a result of his hands-on style, and his devotion to providing support and back-up to the dozens of staff members who make Shangri-La hotel the favored destination it has become.
“It’s my job to make sure they have all the tools, training, and support to exceed the expectations of our members and guests. I know it’s possible for people to get into jobs where they feel totally lost," Wisdom said. "It’s my job to make sure that never happens at Shangri-La. I was once told that if a hotel manager is doing the job right, you’ll feel totally useless.
"That means everyone on the staff is comfortable in their position and confident in their work. That’s my goal!”
Wisdom commutes daily from his home in Miami and loves spending time with his children, a 12-year-old daughter Addison and a 9-year-old son Jaxson, both of whom attend school at Wyandotte. He brings that same family attitude with him to work, as well.
“This is home for our guests, while they’re away from home. Our job is to make their stay as pleasant as possible,” he said. “I just want our team to be like a big family.
"I’m excited to be a part of the Shangri-La family, working to assure our guests that the hotel, golf course, club, and restaurants are one big cohesive unit. This is truly a great place to work.”