Fayetteville, Ark. – For the third year in a row, Veterans Health Care System of the Ozarks (VHSO) received a Robert W. Carey Award for Performance Excellence. This year VHSO was awarded a Robert W. Carey Performance Excellence Award.
“Receiving a 2010 Carey Performance Excellence Award emphasizes the high quality care and services provided to our Veterans, and reaffirms the compassion, caring and hard work of VHSO’s staff,” said Kathleen R. Fogarty, Medical Center Director.
VHSO was one of 13 VA organizations receiving a Carey award this year, highlighting organizational excellence and high quality health care that is provided to this nation’s veterans. This coveted award is based on the Malcolm Baldrige Performance Excellence award criteria, used by thousands of organizations around the world to continuously improve efficiency and performance to become among the best in their field. This assesses leadership, strategic planning, customer focus, knowledge management, workforce focus, process management and results. Submissions for the Carey award were rigorously reviewed by an external group of criteria experts.
The Robert W. Carey Award has been presented annually since 1992 and is named for the former director of the VA Regional Office and Insurance Center in Philadelphia who died in 1990. He was a champion for excellence in the federal government and led his office in initiating a total quality management approach to serving Veterans and their families.
This award is one of the most prestigious national awards VA bestows, recognizing organizations that implement management approaches resulting in high levels of performance and service to our nation’s veterans.