The Board of the Eastern Oklahoma District Library System enacted a policy at its March 22, 2011 board meeting to use a collection agency to help encourage patrons with overdue materials to return them to the library. The Library Board voted to pass the cost of this service on to each patron whose account will be handled by the collection agency.
†This new policy was developed with fairness of all library patrons in mind. Materials not returned are not available for others to use or borrow. Also, if materials are not returned, in most cases, money from the library budget is used to replace them. This same money could much better be used to purchase new items for patron use instead of replacing non-returned items.
†The Library Board hopes this practice will encourage all library borrowers to return items by the date due. Most library items may be renewed by bringing the item with the patron's library card for presentation at the circulation desk. Also, book depositories for returning material when the library is closed are conveniently located for patron use. †
The library will still notify patrons that their materials are overdue and patrons will have ample time to respond prior to being turned over for collection. Unique Management Services has been selected as the collection agency for the library. Unique Management works with libraries throughout the United States, Canada, and United Kingdom. They specialize in the recovery of overdue materials and have an excellent record of treating patrons professionally. †
The library is serious about recovering overdue materials. Patrons who do not return materials are stealing from the library. Fortunately, only a very small percentage of patrons using the library do not return materials as agreed. This new policy will not affect the vast majority of patrons who return materials on time.
†The Library is committed to provide excellent service and have materials available that patronís desire. The library is open Mondays, Wednesdays, and Fridays 8:30am-5 p.m.; Tuesdays and Thursdays 8:30am - 9 p.m.; and Saturdays 8 a.m.-Noon. For questions please call the Grove Public Library at 918-786-2945.